We would like to take this opportunity to say thank you again for choosing Venture Custom Pools as your custom pool builder. We know you had a choice when building your new pool and appreciate the confidence you showed by selecting Venture Custom Pools to serve you. As a part of our ongoing commitment to our valued customers, we would like your opinion of the job we did and welcome any suggestions you might have as to how we might improve ourselves in the future, because, at Venture Custom Pools our goal is to not only meet your expectations, but to exceed them. We would like to thank you for taking the time to let us know how we did, and again, thank you for choosing Venture Custom Pools.

First Impressions:

1. How did you hear about Venture Custom Pools?


2. When you first contacted Venture Custom Pools, was the person you spoke with friendly and courteous?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

3. Were all your questions answered in a professional manner?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

4. Was an appointment scheduled promptly and at a time convenient for you?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

Our Designers:

1. Was your salesperson/designer on time for all appointments?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

2. Was your salesperson/designer professional in appearance and presentation?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

3. Was your salesperson/designer knowledgeable?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

4. Was your salesperson/designer attentive? Did he/she listen to your desires and incorporate them into your pool design?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

5. Overall, how satisfied were you with your salesperson/designer?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

6. Overall, how satisfied are you with the design of your pool?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

Preparation:

1. Did we offer you financing options if applicable?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

2. Were you informed about the permitting process and given a reasonable estimate of the time it would take to obtain a permit to begin construction?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

3. When you visited our showroom to pick colors and materials, were you treated in a friendly and professional manner?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

4. When you visited our showroom to pick colors and materials, were you happy with the variety of options available to you?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

5. Overall, how satisfied were you with your salesperson/designer?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

Construction:

1. When contacted by our construction department, was the person you spoke with friendly and courteous?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

2. Did the person who contacted you explain in detail the process for the first day of construction?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

3. Was your construction superintendent on time?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

4. Was your superintendent professional in appearance?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

5. Was your superintendent friendly and courteous?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

6. Did your superintendent answer any and all questions that arose during the project?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

7. For the step(s) of the process that required you to be present, did the subcontractor(s) meeting with you arrive at the scheduled time?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

8. Excluding normal construction debris (boards, dirt, rocks, remnants, etc.), was your jobsite kept clear of refuse during the project?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

9. Were all subcontractors friendly and courteous?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

10. Overall, how satisfied are you with the construction process?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

11. Overall, how would you rate your superintendent?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

Quality:

1. How satisfied are you with the tile on your pool?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

2. How satisfied are you with the coping on your pool?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

3. How satisfied are you with the decking around your pool?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

4. How satisfied are you with the plaster in your pool?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

5. How satisfied are you with any water features on your pool?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

6. How satisfied are you with any accessory structures?

a. Fence

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

b. Arbor/Covered Patio

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

c. Grill

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

d. Fireplace

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

e. Other


7. How satisfied are you with the equipment on your pool?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

8. Overall, how satisfied are you with the quality of your pool?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

Instruction:

1. Was the startup on your pool scheduled promptly and at a time convenient for you?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

2. Was the person performing your startup on time?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

3. Was the person performing your startup on your pool professional in appearance?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

4. Was the person performing your startup friendly and courteous?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

5. Was the person performing your startup informative?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

a. Did he/she label all valves?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

b. Did he/she thoroughly explain all functions of your pool?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

c. Did he/she answer any and all question completely and thoroughly and to your satisfaction.

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

6. Overall, how satisfied are you with the startup and instruction given for your new pool?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

Overall:

1. How satisfied are you with the communication during the process?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

2. How satisfied are you with the final product?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

3. Does your new pool meet or exceed what you envisioned in your backyard before starting this process?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

4. Overall, how satisfied are you with Venture Custom Pools?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

5. If you were to build another pool, would you use Venture Custom Pools again?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

6. Would you recommend Venture Custom Pools to your friends and family?

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

Thank you again for taking the time to fill out our survey. Again, our goal at Venture Custom Pools is not only to meet, but exceed the expectations of our valued customers. We sincerely hope we have accomplished that goal for you. The information you have provided will help us to continually improve our company. Thank you again for choosing Venture Custom Pools and more importantly, enjoy your new swimming pool!

If there are any additional comments you have, we would love to have your input.