First Impressions:

1. How did you hear about Venture Custom Pools?

2. When you first contacted Venture Custom Pools, was the person you spoke with friendly and courteous?

3. Were all your questions answered in a professional manner?

4. Was an appointment scheduled promptly and at a time convenient for you?

Our Designers:

1. Was your salesperson/designer on time for all appointments?

2. Was your salesperson/designer professional in appearance and presentation?

3. Was your salesperson/designer knowledgeable?

4. Was your salesperson/designer attentive? Did he/she listen to your desires and incorporate them into your pool design?

5. Overall, how satisfied were you with your salesperson/designer?

6. Overall, how satisfied are you with the design of your pool?

Preparation:

1. Did we offer you financing options if applicable?

2. Were you informed about the permitting process and given a reasonable estimate of the time it would take to obtain a permit to begin construction?

3. When you visited our showroom to pick colors and materials, were you treated in a friendly and professional manner?

4. When you visited our showroom to pick colors and materials, were you happy with the variety of options available to you?

5. Overall, how satisfied were you with your salesperson/designer?

Construction:

1. When contacted by our construction department, was the person you spoke with friendly and courteous?

2. Did the person who contacted you explain in detail the process for the first day of construction?

3. Was your construction superintendent on time?

4. Was your superintendent professional in appearance?

5. Was your superintendent friendly and courteous?

6. Did your superintendent answer any and all questions that arose during the project?

7. For the step(s) of the process that required you to be present, did the subcontractor(s) meeting with you arrive at the scheduled time?

8. Excluding normal construction debris (boards, dirt, rocks, remnants, etc.), was your jobsite kept clear of refuse during the project?

9. Were all subcontractors friendly and courteous?

10. Overall, how satisfied are you with the construction process?

11. Overall, how would you rate your superintendent?

Quality:

1. How satisfied are you with the tile on your pool?

2. How satisfied are you with the coping on your pool?

3. How satisfied are you with the decking around your pool?

4. How satisfied are you with the plaster in your pool?

5. How satisfied are you with any water features on your pool?

6. How satisfied are you with any accessory structures?

7. How satisfied are you with the equipment on your pool?

8. Overall, how satisfied are you with the quality of your pool?

Instruction:

1. Was the startup on your pool scheduled promptly and at a time convenient for you?

2. Was the person performing your startup on time?

3. Was the person performing your startup on your pool professional in appearance?

4. Was the person performing your startup friendly and courteous?

5. Was the person performing your startup informative?

6. Overall, how satisfied are you with the startup and instruction given for your new pool?

Overall:

1. How satisfied are you with the communication during the process?

2. How satisfied are you with the final product?

3. Does your new pool meet or exceed what you envisioned in your backyard before starting this process?

4. Overall, how satisfied are you with Venture Custom Pools?

5. If you were to build another pool, would you use Venture Custom Pools again?

6. Would you recommend Venture Custom Pools to your friends and family?

Thank you again for taking the time to fill out our survey. Again, our goal at Venture Custom Pools is not only to meet, but exceed the expectations of our valued customers. We sincerely hope we have accomplished that goal for you. The information you have provided will help us to continually improve our company. Thank you again for choosing Venture Custom Pools and more importantly, enjoy your new swimming pool!

If there are any additional comments you have, we would love to have your input.