Customer Care

Your Satisfaction Is Our Commitment

At Venture Custom Pools, our dedication to customer satisfaction extends beyond the completion of your pool project. We are committed to providing ongoing support and care to ensure that your pool remains a source of joy and relaxation for years to come.

(972) 377-9002

highland village pool aerial view

Frequently Asked Questions

Find answers to common queries about pool maintenance, care, and the build process in our comprehensive FAQ section. 

How do you properly maintain your pool?

Routinely testing your water and adding chemicals needed to balance water; using your net and brush to rid the pool of debris, scale, algae, etc; emptying your skimmer and pump baskets; vacuuming the pool; and cleaning the filter.

Do You Have Insurance?

Choose a pool builder who has at least one million dollars of public liability and property damage insurance. It just so happens that Venture Custom Pools has two million dollars of insurance!

How Do I Know I'm Getting A Fair Deal?

When shopping for a swimming pool, remember that this is major construction.

  • Make apples to apples comparisons.
  • Value should be considered as important as price.
  • Don’t be fooled by builders who give you less product and quality for a lower price.
  • There is no value there and you may be building a headache in your backyard.
  • Years with a minimum of twenty years of pool building experience.
  • You don’t want just a huge hole in your backyard!

How Can I Trust Anything Venture Says?

Only call swimming pool companies who are financially solid. Ask questions before you set up your appointment. Do they own or rent the building in which their office is located? Owning the building means they are in it for the long haul and are financially stable. Venture Custom Pools owns the land and the building we occupy. How long have they been in business? Have they built pools in your city?

What areas do you serve?

Allen, Arlington, Carrollton, Cedar Hill, Colleyville, Dallas, DFW, Flower Mound, Fort Worth, Frisco, Garland, Grand Prairie, Grapevine, Highland Park, Lewisville, Mansfield, McKinney, Midlothian, Murphy, North Richland Hills, Plano, Prosper, Richardson, Southlake, The Colony and Waxahachie.

What is the price range for a pool renovation?

Our pool renovations start at just $35k, offering affordable options for both residential and commercial projects. The final cost depends on factors such as the scope of the renovation, materials chosen, and additional features. We provide transparent pricing and work closely with you to stay within your budget.

How do I choose the right design for my pool renovation?

Our experienced team will guide you through the design selection process. We take into account your preferences, lifestyle, and the existing aesthetics of your space. We also offer a portfolio of past projects for inspiration and collaborate with you to ensure the chosen design aligns with your vision.

How Experienced Is Your Pool Builder?

Some builders have been in the pool business for years but have little pool construction experience. Some have been “in business” for years in other forms of business, but only recently decided to build pools. Venture Pools has been in business since 1999 with over 60 years Experience. Choose a swimming pool builder who has been in business at least five years with a minimum of twenty years of pool building experience. You don’t want just a huge hole in your backyard!

What's The Best Way To Build A Pool?

When choosing a swimming pool design look at four factors:

  • Aesthetics – Make certain your builder designs a pool that fits your taste and personality, and has the look and feel you want, whether it is a casual setting or formal.
  • Budget – Venture Custom Pools has swimming pools to fit all budgets. Do not let anyone talk you into over-building or under-building your property.
  • Safety – Choose a builder that meets all the codes to construct a safe and enjoyable swimming pool.
  • Function – Choose a builder that designs a pool to meet all your functional requirements. Whether it be a party pool, diving pool, or lap pool, make sure that your pool serves your purpose.

What If I Don't Like The Design?

When designing your pool, share your thoughts with the designer until you absolutely love it.
Do not settle for something less than perfect. KNOW WHAT YOU WANT. Get everything you want on your new pool. Building a swimming pool is a major decision and you
are better off waiting then settling for less than you wanted.

Is Venture In Good Standing With The BBB?

We recommend that you check the local BBB. If the builder has a pending issue, this alone should not disqualify them. Customers occasionally mistreat their contractors. This can find its way into a BBB report. But, if there is an issue, read the report and ask your builder what happened. The report can yield more tips on how to deal with pool builders. Be cautious of builders with a history of complaints, even resolved complaints. Filing a complaint with the Better Business Bureau is not a simple process and is often the last straw for a homeowner.

Can I use my pool while it's being renovated?

We understand the importance of maintaining access to your pool. While there may be brief periods where access is limited for safety reasons, we strive to minimize disruptions. We’ll work with you to ensure a schedule that accommodates your needs.

How long does a typical pool renovation take?

The timeline for a pool renovation can vary based on the scope of the project. Simple updates may take a few weeks, while complete transformations could extend the timeline. During our initial consultation, we’ll provide a detailed timeline tailored to your specific renovation plan.

Referral Program

Expressing our gratitude for your patronage is a priority, and we want to extend our thanks by rewarding your referrals. When recommending VCP to friends or family, kindly ensure they provide us with your information when scheduling their initial appointment. Once we complete the pool excavation for your referred friend or family member, Venture Custom Pools will promptly mail you a check valued at $500.00. Thank you for being a valued part of our community!

Connect With Our Care Team

Whether you have a service request, need assistance with pool maintenance, or have questions about our referral program, our dedicated Customer Care team is here for you.

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