Over 20 years serving DWF
How We Have Helped Our Customers
The first time we met Bret in late September he was super nice, and made us feel like our project was his own personal project, and the experience over the past couple of months has been no different. His attention to detail, and making sure every crew produced quality work, made our project go more smoothly than we ever could’ve imagined. I always got a call to update me on what was taking place, and another call after the job was completed. As a first-time builder, the communication throughout the process was excellent. Angelica and Amanda were also both extremely helpful with scheduling and communicating next steps. Like Bret, both super friendly, extremely responsive, and very easy to work with. Their guidance throughout the process was key to our overall happiness with Venture. We started our project in late September, and I’m happy to say we’re now in the beginning of December, and the pool is ready to jump in. We’re so excited! Again, thank you to Bret, Angelica, Amanda, and the whole Venture team for an extremely pleasant experience, and congrats on a job well done! Looking forward to being part of the Venture Pools family for years to come!”
– Kevin S. | Plano, TX |December 9, 2022
We were referred to Venture from friends after having reached out to several other companies. From the beginning with Ken in the design process to help us design our pool was amazing. He listened to what we wanted and came up with an amazing design. Brett was our project manager and he did an outstanding job! He was easy to talk to and responded to any questions or concerns we had. We were nervous about starting such a major project since you mostly hear negative experiences with pool building and everyone tells you how stressful the process is. Brett and Angelica kept us very well informed on each step throughout the entire process. Our project took two months to complete and there were no delays in the process. Overall it was a headache free experience and we can not say enough great things!”
– JeNel L. | Frisco, TX | December 8, 2022
The team at Venture Custom Pools was great Gregg was timely and very helpful during our design phase and was able to help make our pool truly custom. During the construction process, Brett was our project manager and he was excellent. He was easy to communicate with and very prompt when answering our questions. Overall it was an exceptional experience and would highly recommend Venture when building a pool.”
– Christopher Winebar | September 15, 2022
This message is to the company as a whole. I can’t tell you how amazing this process has been. Starting with Ken Green. He did not disappoint. From the initial meetings to the design and meeting with us on a Sunday to get the contract and colors done. On a Sunday! Also, Ken did a great job setting my expectations for the process.
Josh has been delightful and comprehensive. He’s not much of a talker, but he is a doer. Your construction crews and technicians have been superb. They show up on time and get it done on time. I was super impressed with them. The plaster guy was here this morning at 6:30am. I woke up and he was already setting up – Amazing!
Angelica and Amanda have been my bouncing boards for questions and concerns. They never once deferred to someone else to answer my questions. They were knowledgeable and thorough with information, answers and the process. Angelica took care of things quickly. I hope all is well with Angelica, I think she had a family emergency, but wanted her to know how much I have appreciated her communication with me.
Then Amanda took over from there, and she has been equally knowledgeable and thorough with me. She did not miss a beat. Having a pool is exciting, but I had heard nightmare stories about pool building when I started the process. I was ready for all kinds of nightmares, but instead, the process that Venture Custom Pools has is amazing, and my reality has been like a dream. We are almost done and it’s a month ahead from what I expected and from what Ken had told me. I will not hesitate to recommend you to all our friends and family.
You guys are doing it right!!!! Please share this email with everyone!! You all deserve to know!”
– Adrian Olivares | July 29, 2022
When we started the pool project, people were telling us how to be careful with the pool company, how terrible communications were etc., So we were very nervous when we started the project.
Now we are very close to completion, I have to tell you that everyone are wrong. You all did a fantastic job on keeping us updated & have been super responsive. So thank you so much for this partnership and I will make sure to spread this message to my friends how
awesome you all are.
Now, please pack all your swim clothes to come and celebrate with us :)”
– Mohan Babu | July 28, 2022
We built our pool and gazebo with Venture! Turned out amazing! They made sure everything was perfect, and they care to listen when you have questions or concerns. We had only one issue (which is amazing when it comes to construction haha) and they addressed and fixed it without a problem! Between Geoff Waco (our construction manager) , Gregg (sales and project design) and Amanda – office , they were all amazing! Great communication, fast response and always focus on meeting our needs and to make us happy!
We would definitely recommend Venture Pools!”
– Monica Veiga Kirsten | July 28, 2022
I recommend Venture Custom Pools. Douglas in design was able to capture our vision and use pool building software to design and animate our vision. Once the project started, our Project Manager, Brett, was with us every step of the way. Angelica, the construction manager- kept us informed of when workers would be coming to the house to work.
We spent most of our time working and talking with Brett. He’s just a great guy who was there at the dig, all the way to completion. We would talk several times a week to talk about upcoming steps and timetables. I know he works with other clients, but it’s hard to tell. Brett made me feel like my project was the most important.
It’s been a great partnership and I’ve learned a lot through this process…but what I learned most from working with the Venture Team- listen to the vision, be honest, try to make it right, grace goes a long way…and enjoy the process.”
– Brent Reese | July 14, 2022
We started our pool right at the hype of covid when there was shortage of material and labor. Our project took longer than we’ve been told but communication was very good throughout the process. Not everything turned out the way we wanted but that’s where the Project Manager makes the whole difference in the world. Geoff was fantastic and took care of everything that was not done right. Venture went above and beyond and ended up delivering a great product. Having a reputable company like Venture made the difference but having a professional of the caliber of Geoff made everything perfect. We could not be happier with the final product. We highly recommend Venture and if you can have Geoff managing your project you will be on your way of being a happy customer.”
– Robert | July 27, 2022